Terms & Conditions

Last Updated: November 19, 2025

Welcome to osetravancouver.com (“Osetra,” “we,” “our,” or “us”).
By accessing or using this website, making a reservation, or interacting with any services offered by Osetra Coastal Cuisine, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with any of these terms, you should not use this website.

1. Use of Our Website

The content on this site is provided for general information about Osetra Coastal Cuisine and its services. We reserve the right to update, modify, or discontinue any part of the website at any time.

You agree not to:

  • Use the website for unlawful, harmful, or disruptive purposes

  • Attempt to gain unauthorized access to our systems

  • Copy, reproduce, or republish any website content without permission

All content is owned by Osetra or its licensors.

2. Reservations

Reservations may be made through OpenTable, by phone, or in person.

By making a reservation, you agree to:

  • Provide accurate and up-to-date information

  • Arrive on time or notify us of delays/cancellations

  • Respect any posted reservation policies, including large-party deposits or cancellation rules (if applicable)

Any credit card holds, cancellation fees, or no-show policies connected to OpenTable are governed directly by OpenTable’s Terms of Use.

Osetra reserves the right to:

  • Modify seating arrangements as needed

  • Enforce time limits on tables during peak hours

  • Refuse or cancel reservations due to violations of policy or disruptive behavior

3. Menu, Pricing, and Availability

We aim to keep information accurate; however:

  • Menu items may change without notice

  • Prices may change at any time

  • Availability of specific dishes cannot be guaranteed

  • We reserve the right to adjust hours of operation, offerings, or services

4. Allergies and Dietary Restrictions

Guests are responsible for notifying staff of any allergies or dietary needs.
While we do our best to accommodate, we cannot guarantee an allergen-free environment.

5. Gift Cards, Online Ordering & Future Services

As we expand into gift cards, online ordering, and corporate event bookings, additional terms may apply.

Any third-party service providers (e.g., payment processors) used for these offerings will have their own Terms & Conditions that you agree to when using those features.

6. Newsletters & Email Communications

By subscribing to our newsletter, submitting a website form, or opting in during a reservation, you consent to receive email communications from Osetra Coastal Cuisine.

You may unsubscribe at any time using the link provided in our emails.

7. Privacy & Data Protection

Your use of our website and services is also governed by our Privacy Policy, which explains:

  • What information we collect

  • How we use it

  • How it is stored

  • Your rights under Canadian law

You can view our Privacy Policy.

8. Third-Party Links

Our website may include links to third-party platforms such as:

  • OpenTable

  • Social media pages

  • Gift card processors (future)

  • Media articles or publications

We are not responsible for the content, policies, or practices of any third-party website.

9. Intellectual Property

All content on osetravancouver.com—including text, images, graphics, logos, designs, and branding—is the property of Osetra Coastal Cuisine or our licensors.

You may not:

  • Reproduce

  • Modify

  • Distribute

  • Use for commercial purposes

…any content without written permission from Osetra.

10. Prohibited Conduct

You agree not to:

  • Upload or transmit harmful code or malware

  • Harvest or collect information about other users

  • Interfere with the functioning of the website

  • Use the site to send spam or unauthorized messages

11. Limitation of Liability

To the fullest extent permitted by Canadian law:

  • Osetra is not liable for any damages arising from the use or inability to use this website

  • We are not liable for third-party service failures (e.g., OpenTable outages)

  • Content is provided “as is” and may contain errors or inaccuracies

You use this website at your own risk.

12. Indemnification

You agree to indemnify and hold Osetra, its management team, employees, and partners harmless against any claims, losses, or damages arising from:

  • Your misuse of the website

  • Your violation of these Terms & Conditions

  • Any actions related to reservations or communications

13. Changes to These Terms

We may update these Terms & Conditions at any time.
Revisions will be posted on this page with a new “Last Updated” date.

Continued use of our website indicates acceptance of the updated terms.

14. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada.

Any disputes will be resolved in the courts of British Columbia.

15. Contact Us

If you have questions about these Terms & Conditions, contact:

Osetra Management Team: osetra@thekeycollection.ca