Privacy Policy

Last updated: November 19 2025

Osetra Coastal Cuisine (“Osetra,” “we,” “our,” or “us”) is committed to protecting the privacy of our guests, website visitors, and subscribers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit osetravancouver.com, make a reservation, or engage with our services. We follow the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.

By using our website or submitting personal information, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

A. Reservations (via OpenTable or phone)

When you make a reservation, OpenTable collects and processes information including:

  • Full name

  • Email address

  • Phone number

  • Dining occasion

  • Special requests (dietary needs, accessibility notes, celebrations)

  • Communication preferences (email/text updates)

This information is stored by OpenTable, a third-party reservation platform. Osetra can view your reservation details through our OpenTable management system but does not store this data outside that platform.

B. Newsletter & Email Campaigns (via Squarespace)

If you sign up for our newsletter through:

  • Website form

  • Reservation opt-in

  • In-person/QR code

…we may collect:

  • Name (optional)

  • Email address

  • Consent to receive promotional communications

This information is stored securely through Squarespace Email Campaigns.

C. Contact Forms

Our website may include forms for general inquiries, corporate bookings, or career submissions. These forms collect:

  • Name

  • Email address

  • Phone number

  • Message content

Submissions are accessible only to authorized management staff.

D. Website Usage Data

We may use analytics and tracking tools (such as pixels or tags) to understand:

  • Site traffic

  • Visitor behavior

  • Ad performance

  • Conversion data

No personally identifiable information is collected through cookies or tracking at this time. If tracking tools such as the Meta Pixel or Google Analytics are added in the future, this policy will be updated.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage reservations

  • Communicate reservation confirmations or updates

  • Respond to inquiries submitted through our forms

  • Send newsletters and promotional emails (only with your consent)

  • Improve our website and guest experience

  • Ensure business operations and security

  • Support internal analytics, planning, and service improvement

  • Provide retargeting or marketing advertisements (future capability)

We never sell or trade your information. Your data may be shared within The Key Collection, our parent brand, for operational or customer experience purposes, but will never be shared externally except as outlined below.

3. Third-Party Service Providers

We use trusted third parties to support our operations:

OpenTable

Handles all reservation-related data. Their privacy policy governs how they store and protect your information.

Squarespace

Hosts our website, email forms, and newsletters.

Future Integrations

As we expand into online ordering, gift cards, or payment processing, this policy will be updated to include those partners.

We only work with service providers who meet Canadian privacy standards.

4. Cookies and Tracking Technologies

Our website currently does not use a cookie consent banner or collect tracking data.

However, we may add:

  • Marketing cookies

  • Analytics cookies

  • Retargeting pixels

  • Conversion tracking tools

If implemented, a cookie notice will be displayed and this policy will be updated accordingly.

5. How Your Information Is Stored and Protected

Your data is stored securely through:

  • Squarespace (website, forms, newsletters)

  • OpenTable (reservations)

Only authorized members of the Osetra Management Team have access to your information for operational purposes. We take reasonable measures to ensure your data is protected from unauthorized access, loss, misuse, or alteration.

6. Data Retention

We retain your information only as long as necessary to:

  • Provide services you requested

  • Meet legal or operational requirements

  • Complete analytics or communications you have consented to

You may request deletion at any time.

7. Children and Minors

Osetra is an all-ages restaurant. However, we do not knowingly collect personal information from minors without parental consent. Alcohol is served only to adults of legal drinking age (19+ in British Columbia).

8. Sharing of Information

We may share your information with:

  • OpenTable, when you make a reservation

  • Squarespace, for site hosting and email newsletters

  • The Key Collection, for internal business operations only

We do not sell, rent, or trade your information.

9. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

  • Request access to your personal information

  • Request correction or updates

  • Withdraw consent to marketing communications

  • Request deletion of your information

  • Ask how your data is stored, used, or shared

We will respond to all requests within a reasonable timeframe.

10. Contacting Us (Privacy Officer)

For privacy questions, data access, or data deletion requests, contact:

Osetra Management Team: osetra@thekeycollection.ca

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect:

  • Changes in legislation

  • New features or services

  • Updated third-party integrations

The “Last Updated” date at the top of this page will reflect the most recent revision.